Dusty makes AI voice welfare calls to miners, maritime workers, FIFO crews, and anyone working in isolation — a real conversation about fatigue, mood and connection, with concerns flagged to your people for human follow-up.
FIFO workers reporting high or very high psychological distress, versus other workers4
WA Mental Health Commission / Curtin, 2018Remote or isolated work is listed by name as a psychosocial hazard in the model Code of Practice — with regulations now in force in every Australian jurisdiction13
Safe Work Australia, 2022–2025requires a system of work that includes effective communication with every remote or isolated worker2
Model WHS Regulationsestimated average EAP utilisation — as low as ~2% in blue-collar industries. The support exists; almost nobody calls it6
Industry analyses (estimated)No app downloads. No forms. Just a phone call and a real conversation — modelled on the peer-outreach approach that works in these industries.8
Dusty calls your workers at the start or end of each shift — or at regular intervals for fly-in fly-out rosters. No app needed, just their phone.
Dusty asks how the worker actually is — sleep, fatigue, mood, connection with family and mates. Loneliness is the axis FIFO research keeps pointing at,4 and a conversation reaches what a button press never will. Summaries and trends over a swing go to your team for human review.
Defined triggers, named human recipients, an auditable trail. Concerns go to your nominated HSE or wellbeing contact — research shows supervisors are the least-trusted resource for mental-health concerns, so they're never the only pathway.8 A worker in genuine distress is warmly connected to human help on the call.
From the Pilbara to the Timor Sea — Dusty reaches workers where no one else can.
Welfare checks for FIFO workers, underground miners, and remote processing plant operators across shifts and rosters.
Check-ins for offshore platform workers, commercial fishers, and port operators working long isolated shifts.
Daily welfare calls for station workers, drovers, and rural communities where the nearest neighbour is hours away.
Wellbeing monitoring for fly-in fly-out workers and long-haul drivers facing extended isolation from family.
Safety check-ins for workers on remote infrastructure projects — pipelines, rail lines, telecommunications towers.
Documented welfare checks that support WHS duty-of-care obligations for remote and isolated work, with full audit trails.2
Every call is transcribed, logged and time-stamped — a documented record of scheduled welfare conversations and escalations that supports your duty-of-care evidence.
Remote or isolated work isn't an inference — it's listed by name as a psychosocial hazard in Safe Work Australia's model Code of Practice,1 with regulations now in force in every Australian jurisdiction.3 Regulation 48 requires a system of work that includes effective communication with remote and isolated workers.2 Dusty is one administrative control that supports you in managing that hazard — it does not by itself satisfy the duty.
Scheduled, logged welfare conversations with escalation records — documentation that supports your psychosocial risk-management process and WHS duty-of-care evidence. Aligned with ISO 45001 OHS management-system thinking (an alignment claim, not certification). WA FIFO operators also have the country's only hazard-specific FIFO code of practice to evidence against.7
Duress alarms and journey management confirm the body is safe; EAPs sit largely uncalled at roughly 5% utilisation.6 Dusty is the wellbeing conversation in between — sitting on top of your existing emergency layer as the psychosocial control, with warm referral to EAP, MATES and GPs.
Every call Dusty makes is orchestrated by Kate — the coordination and voice engine behind the careplans.io family. Kate handles scheduling, conversation, emotion and fatigue signals, risk detection and escalation across every persona and vertical. Dusty is the remote-worker face of that engine.
Call data is stored in AWS Sydney (Australia). AI processing currently runs in the US (Anthropic and Hume); a zero-data-retention configuration is in progress.
Essential Eight Maturity Level 3 controls implemented. ISO 27001:2022 aligned, with certification in progress.
Built on Claude and Hume EVI under enterprise terms. We do not train models on customer or worker data.
Dusty is a wellbeing-support tool, not a medical device and not a crisis service. Independent testing has shown generic AI chatbots routinely mishandle moments of crisis9 — which is exactly why Dusty's escalation path is engineered, rehearsed and human-terminating. A worker in distress is pointed to MATES on 1300 642 111, Lifeline on 13 11 14, or 000 in an emergency.
If you or a workmate needs support now: MATES in Construction 1300 642 111 · Lifeline 13 11 14 · In an emergency call 000.
Nineteen years of coronial data show suicide rates among male mining workers are significantly higher than other workers — and rising.5 We're in discussion with mining companies, maritime operators, and remote employers across Australia to pilot Dusty. Talk to us about supporting your people.
Talk to Us About a PilotOr email us directly at andrew@careplans.io
Sources
Statistics describe population research and the regulatory landscape, not Dusty's own outcomes; Dusty's effectiveness is under evaluation. Dusty supports — and does not by itself satisfy — WHS compliance, and is not a substitute for duress, emergency-response or journey-management systems.